If the product they purchased isn’t right for them, we want to know why, and we want to give them suggestions for something that might work better. “We see returns as a chance to get to know our customers. Return Rabbit's enterprise-grade analytics allow small and mid-sized merchants to understand better why their customers make returns and offer smart suggestions for exchanges that help preserve sales. “The analytics and exchange-focused approach that Return Rabbit brings to the conversation empowers merchants to make smart decisions about this critical part of the delivery experience.”
#DYMO STAMPS ENDICIA HOW TO#
“In today’s eCommerce landscape, virtually every merchant has to grapple with how to handle customer returns, and the stakes are high,” says Albert Ko, chief executive officer at Auctane. Offering full-catalogue exchanges, custom return reasons, and deep reporting functionality, Return Rabbit provides capabilities that exceed traditional returns management offerings and aims to turn the returns process into a positive consumer experience. Return Rabbit, launched in 2021 and backed by Supply Chain Ventures and Multiverse Investments, has become a leading revenue-focused returns and exchanges management solution for Shopify sellers.
The acquisition will complement Auctane’s strong portfolio of multi-carrier shipping solutions by equipping eCommerce merchants with an intuitive, adaptable returns management offering. This returns management platform helps customers retain revenue through exchanges.
Auctane expands portfolio after acquiring Return RabbitĪuctane, the delivery experience company that operates trusted brands such as ShipStation,, ShipEngine, Metapack, Packlink, ShippingEasy, ShipWorks, and Endicia, has acquired the assets of Return Rabbit.
0 kommentar(er)
